Tytuł:

Polish Cultural Model and Conversation between Salesman and Customer

Twórca:

Pałka, Patrycja

Wydawca:

Instytut Języka Polskiego Polskiej Akademii Nauk

Miejsce wydania:

Kraków

Data wydania/powstania:

2020

Temat i słowa kluczowe:

business discourse ; language politeness ; Polish culture ; cultural scripts ; speech act

Abstrakt:

The aim of the paper is to discuss selected verbal behaviours of salesmen, in the context of the Polish culturalmodel, including the Polish communication style and the politeness maxims. In addition, the authorexplains the relation between the presented linguistic phenomena and the cultural trends in the Westernworld or the Anglo-American cultural patterns. The analysis proves that the language behaviours of salesmen,such as decreasing language distance (through addressing customers informally or using colloquiallanguage), excessive expression of „good feelings” (particularly enthusiasm), as well speaking of oneselfin superlatives, are not compatible with Polish cultural code, including the rules of language politeness andcommunication style. Only the strategy of pressurizing corresponds with traditional verbal customs of Poleswhile the assessment of giving compliments is not clear and certain. The material of the paper includes boththe recordings of authentic talks between salesmen and customers, the heard snatches of conversationsand the selected materials and books about effective business communication.

Czasopismo/Seria/cykl:

Socjolingwistyka

Tom:

34

Strona pocz.:

93

Strona końc.:

112

Typ zasobu:

Text

Szczegółowy typ zasobu:

Artykuł

Format:

PDF

Identyfikator zasobu:

10.17651/SOCJOLING.34.6

Język:

pol

Język streszczenia:

eng

Prawa:

Rights Reserved - Free Access

Zasady wykorzystania:

Zasób chroniony prawem autorskim. Korzystanie dozwolone w zakresie określonym przez przepisy o dozwolonym użytku.

Dostęp:

Open